Cancellation and Refund Policy

Last updated: 5 October 2026

Seats are limited and a confirmed seat takes a place another applicant could have had, so refunds depend on how much notice you give. This policy applies to both the Crew track and the 1:1 track.

1. Before the programme starts

• 15 or more days before the start date: full refund, less any payment gateway charges that are not returned to us.
• 7 to 14 days before the start date: 50% refund.
• Fewer than 7 days before the start date: no refund, because the seat can no longer realistically be filled.

In place of a refund you may ask to defer your seat once, to the next Crew, at no extra cost. Deferral requests must reach us before the start date.

2. After the programme starts

Once the first session has run, the fee is non-refundable. You keep access to all recordings, materials and partner arrangements for the remainder of the programme.

3. If we cancel or postpone

If we cancel a Crew before it starts, or postpone it by more than four weeks, you receive a full refund, or a seat in the next Crew, whichever you prefer. If we have to cancel the programme partway through, you receive a pro-rata refund for the sessions not delivered.

4. Not grounds for a refund

• Not meeting the certification criteria. The assessment is the product.
• Missing sessions, since every session is recorded.
• Campaign results, which depend on your market and your offer.
• A partner changing or withdrawing tool access, which is outside our control.

5. How to request a refund

Email faraz@thynkgrowth.com from the address you applied with, stating your name, the Crew you enrolled in and the reason. We acknowledge every request within 2 working days.

6. How refunds are paid

Approved refunds are returned to the original payment method within 7 to 10 working days of approval. How long it then takes to appear on your statement depends on your bank or card issuer.

7. Contact

Any question about this policy goes to faraz@thynkgrowth.com.